. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. It sounds like your experience is very relevant to the position. Be specific with your answers they want examples As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Get ready for your big adventure with our dedicated family section. Rotating roster +1. The process took 3 months. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. When have you gone above and beyond in your previous role? Able to implement experience over the past several years to ensure that customer satisfaction is matched. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. For example, I worked in a bakery where I took calls and directed them to the right departments. Based on the urgency and importance of the tasks? ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. This is a strong answer. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. The process took 2 weeks. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Why were you the one who took the initiative to solve this problem? Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. the rest of them i need to explain it. Step 3; Invited to do a psychometric test. Meeting as a Group. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Awesome! The more details, the better! View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Darwin High School. Continue Reading I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Over my career, I've learned how to not let my emotions get the best of me. I applied online the Qantas website and I got an email about a week later for chat interview. Free interview details posted anonymously by Qantas interview candidates. I am friendly and love working together.". Another station to do your height reach test and have your documents checked over. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Makes sense! ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". There was a question about working in a high pressure environment I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. You must create your own answers, and be prepared for any interview question in any interview. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. I applied online. Then we had group activity and interview with a Qantas staff. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Also, how exactly will this benefit you in this role? If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Do you use a calendar, planner, or another tool to record and view this routine? You come across as very level-headed, reasonable, and balanced. This takes place over the phone or online and gives management a better sense of the candidate. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. And if you speak any other languages besides English. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. When you applied for the job and read the job description, this likely would have been listed as a requirement. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. When did you have to say no to a customer. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. 2 of them, i just need to say yes or no. Be the first to find this interview helpful. how to verify an unverified sender in outlook. It was an very open question to be answered so yeah good luck to everyone that applies et. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Customer Service Agents. We had to come up with an ad campaign for Qantas. Have you ever had a difficult situation with a customer and how did you resolve it? Can you talk more about what a heavy rigid driver's license is and why you got one? Step 6; Invited to do a medial. Ways to check-in for your flight including online and on your mobile. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. 3. Qantas are a good company to work for with regards to pay and conditions. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. Designed for small to medium businesses. I interviewed at Qantas (Sydney, NS). Therefore, any date prior to 2019 might not be accurate. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Nice job! . did anything happen? The minimum age requirement is 18 years. Aww crap I was in a panic. Aug 2022 - Present8 months. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Bookcar hire,car specials, commercial vehiclesandairport transfers. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. What is the hiring process for remote jobs at Qantas? The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. Great job! For some others I know the process was shorter and others much longer. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. tell me about a time that you provided exceptional customer service. ", "Yes, I do! Join Qantas Frequent Flyerorsubscribe to Red Email today. The process took 7 weeks. It will redirect you to the airline's official page. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Fly with us and discover the Qantas difference. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. When you apply for a job, you'll provide us with confidential information about yourself. They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. Part-time. I found it daunting as you are receiving no feedback. Note that we are not considering additions to our list of Panel Suppliers. I was in a panic. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Earn Qantas Points on our huge range of accommodation options worldwide. How to connect with us through Social media platforms. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Looking for some holiday inspiration? Assure them that you will take this duty very seriously. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. A poor customer experiences and how did you handle it. "I've had two jobs where I did a lot of work with customers over the phone. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. When did you have to say no to a customer. Have a question or concern? "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Good job! We stayed off with a presentation followed by a group activity that we then had to present to our assessors. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. what decisions did you make? I applied online. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Earning points couldnt be easier. Earning points couldnt be easier. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Good job! I got 5 questions based on my CV and resume. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Did you do anything notable? The first part is an online interview. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Browse our travel recommendations for Australia and beyond. It was 5 questions about customer services. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Customer Service Agent Interview. why do you want to be a customer services? Information about visas, health and more. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Our call center temp agency focuses on results . Assesment Day - Involvled a introduction to the company and its values. Why? Good job! Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. The first step is usually a preliminary Qantas interview. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Bookcar hire,car specials,commercial vehiclesandairport transfers. Discover how you can start earning great rewards and savings simply for running your business. I applied online. Work with the agent to develop and maintain a digital marketing system to promote the office. Step 2; Invited to do an automated questionnaire. I think they were two to three minutes each. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. Describe a time when you went gone over and beyond for a customer? 1. The process took 2 weeks. A poor customer experiences and how did you handle it. The process took 9 months. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. As a leading provider of air travel, safety and security is paramount to us. Upgrade your web browser for an enhanced experience. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. The purpose of this page is to help you prepare for your job interview. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas.