End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000008022 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. 0000124324 00000 n We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000026716 00000 n Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. 0000006260 00000 n 0000009592 00000 n Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 0000120061 00000 n Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. One that tells you what happened in the past. I have undertaken formal Genesys training on both products. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Get better at textingthem. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Learn why we use cookies and how to manage your settings. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 4 ways to orchestrate 0000043061 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We caution you not to rely unduly on any forward-looking statements. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. 0000028000 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Gain a competitive advantage through automation. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000119471 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream February 27 2023 - 04:05PM. We help you connect your front end to your back end so all of your operations flow seamlessly. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Improve your business performance in any economic environment with our rightshoring and automation approach. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. One that tells you what is happening in the present. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. specific challenges. from 8 AM - 9 PM ET. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . 0000009072 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000021593 00000 n The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Subscribe to TTEC's eNewsletter, Dialogue . Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. _W+ r\a W+ TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. from 8 AM - 9 PM ET. "I'm thrilled to join TTEC at this pivotal time. They frustrate consumers and can hurt your brand. 0000121522 00000 n To learn more visit us athttps://www.ttec.com. When you have a great customer experience you know it. Native CDP and native omnichannel together in one platform. Koskovich was previously COO at Telus . 0000004769 00000 n It operates through two segments: TTEC Digital and TTEC Engage. 0000014537 00000 n {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Find and engage customers across all channels to accelerate growth. 0000001450 00000 n Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. News Mar 2, 2021. 0000017351 00000 n 0000004803 00000 n "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". 0000003025 00000 n And deliver CX at scale. 0000121239 00000 n And, one that helps you predict what will happen in the future. When typing in this field, a list of search results will appear and be automatically updated as you type. H\n0y The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. 0000040915 00000 n 0000116155 00000 n We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 0000022600 00000 n The result is a dizzying array of challenges for companies and government entities alike. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. There is nothing worse than a dumb bot. 0000119092 00000 n The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Learn why we use cookies and how to manage your settings. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . )~&njp~~? As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. ", Marty Deghetto will retire from TTEC on November 2, 2020. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Learn what we've learned from a resource Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Digital CX Transformation leader to ignite next stage of growth. 0000009179 00000 n 0000008134 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000004257 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. How do I operate more efficiently with automation. Learn why we use cookies and how to manage your settings. 0000003710 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Engage. Upselling products and services to existing customer base . %PDF-1.4 % . 0000006062 00000 n What are two TTEC engage products? 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Consumers choose where, when and how they interact with you. Then manage and measure it all through a single platform to grow customer lifetime value. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000121691 00000 n And that is a smart move. 0000003270 00000 n 0000125245 00000 n 0000031129 00000 n A customer service outsourcing company announced that it will expand contact . We combine leading technology partnerships and the CX expertise to enable your success. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. 0000007838 00000 n 3 years or more of data analysis experience or equivalent experience. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. This site uses cookies and by using the site, you are consenting to this. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. 0000021388 00000 n Subscribe to our free digital CX publication, the Customer Strategist. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. News Mar 19, 2021. What You Bring to the Role. 0000007228 00000 n The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. Learn what we've learned from a resource Yes, it is possible. Elevate your sales team through sales outsourcing, including a customized growth services playbook. When typing in this field, a list of search results will appear and be automatically updated as you type. The best outcomes. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 Experience our comprehensive technology ecosystem. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. 0000030829 00000 n strategies for right now, Top customer service At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Do Not Sell or Share My Personal Information. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000050107 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Clarabridge Engage is now Qualtrics Connect. CE1Q 0000034260 00000 n PR Newswire (US) Full Year 2022. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . a great experience to their customers, build customer loyalty, and grow their business. library that's as agile as we are. About Us. This site uses cookies and by using the site, you are consenting to this. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you.