79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Sometimes it seems that the most frustrating problems have the simplest solutions. Will you be able to guide me? Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Ensure Entitlements are visible on Cases in Lightning. (Hint- search in setup for "support process". I resolved the issue, by deleting the Billing profile and recreating it using. Is knowledge set up correctly on the page layout? Wait 24 hours then re-create the process. What am I missing? "Can you please help me, what am I missing? I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. If you are short on time, start around the 20 minute mark. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Take a break, grab a snack, and watch this video. Was this badge FUN or what?! You should be prepared for a heavily scenario . Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. If yes, this was created in the wrong place. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Something a little odd- Have you added the chatter feed/publisher to the layout? i could pass the challenge, so great to have some experts available like you! baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Can you help how to revert it back and to see Closed status field. Keep working, great job i believe you should like my post home care specialists. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. This is really a tricky one. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. hmmm You do not want to enable all of the checkboxes. I had figured that out in order to build the macro. Please post some details of what you have. Still not sure what Im talking about? Luckily, the macros module was very fresh in my mind. It's a picklist. Did you check the values? Also, my email-to-case and email on demand are checked. I have the same problem, I have the same problem, could you solve it? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Save & Activate.That helped me clear that error. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). "Im not able to add instructions in the macro. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Service Cloud Specialist Superbadge Challenge 6. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. When I made mistakes, I simply reverted to the last saved version. Would you like to share some details of your current configuration? As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I didn't change anything and retried the "Check Challenge" just now and it worked. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Hi I am stuck in challenge 6. The worst error! I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. An action can be added to the page layout. I got the stages added - its the 'and assign' that's hanging me up. I don't know what else to try. Tried it all, from custom : support profile to standard user, even admin. Skip Main Navigation. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I'm at a loss as to what I could be missing. . Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. He laughs when I poke his nose and tries to take toys out of my hand. The macro works without the email button being visible. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Rated Accounts by State The record count for state and account rating are automatically added. Thanks a lot because I asked SF support and got this answer which did not help me much. This thing is just hosed and I'm only on #2. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. When you start a create a new report, simply click to start with a clean screen. Test it first by using real email addresses before you hit that button! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. This error stumped me for a while as well. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I am going bananas here. Why the change of heart? Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Thanks. I fixed it, it was a really stupid mistake. I'd just give it 24 hours then recheck the challenge. thing I could be missing?Thanks in advance! Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Use another way to specify capacity for the routing configurations. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. hours of inactivity vs hours of being created. Modified 2 years, 1 month ago. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Ensure Agents have access to Knowledge when viewing a Case. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. You, my amazing reader, get more than tips for a Salesforce Superbadge. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Thanks. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Processes. Thanks! @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Thanks for getting back to me. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Could you share what you have for your dashboard/report/etc and I'll take a look! Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn For example, Basic vs Premier support. Something that helped was saving the report frequently. :), I am unable to solve this. Configure a named credential and remote site according to the specifications outlined in the business requirements. Still stuck? I'll take a look as soon as Trailhead is back up! If you want to check the support process' api name, you can extract via data loader. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Think of this like a Sales Process. where you have opportunity stages associated with the process. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Ensure you group report results correctly. Back to the superbadge. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Also when i click on Overflow Assignee no records found window pop up. This is my journey- a normal kid by day- a Trailhead explorer by night. I can only click on the Email tab. Trying new things- my baby brother practiced crawling through a tunnel. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Thank you SO MUCH. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I am getting mad over this error now. Any help would be greatly appreciated. You write beautiful things. Ensure the Case Reason and Type Analysis report format is SUMMARY. 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