Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. **Not directly affiliated with Instacart** Welcome to the best place to Tap the Orders icon in the bottom right corner. This will surely increase the credibility of your complaint. Shoppers can only add alcohol to replace other alcoholic items. This offer is non-transferable. Matthew Wilson. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The hardest and most uncommon item to find," another added. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . I shall report then and hope she doesn't leave a review . *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Save my name, email, and website in this browser for the next time I comment. If you are saying they made one mistake on an item, when they. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Im looking to sue the company. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. and certain items may require in-store returns for refunds. In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. To this day 2/17/23 I have not received my order. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. I have submitted a problem report on each and received a credit. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? 11 votes, 24 comments. Contactless delivery and your first delivery or pickup order is free! Plus some bread, hot dog buns, Kellogg's breakfast bars. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. I've cancelled my last 2 fairway orders and will not order again from them. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. I WILL NEVER USE YOU AGAIN. I was already late for holiday evening and the only open store was far. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. 3. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Obviously, if you canceled your own order, this wouldnt be a surprise. I had an Instacart Shopper use my credit card for unauthorize purchased today around 130pm December 19, 2022! To request a refund, report the issue to customer support. You can repeat this process for additional order issues. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. NOTE: Not all item issues automatically trigger a credit. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. At some stores you'll also pay big markups on items when ordering through Instacart. Press J to jump to the feed. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Any credit issued shall be subject to theInstacart credit termsand may expire. Outrageous weight charges from fairway removed & honor listed prices. Some bots alert Shoppers when new orders appear. However, there is a small line of credit in case the Shopper needs to buy a replacement. When Instacart lowered our base pay, it also removed item commission. You can then report the problem through Instacart customer support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. If the packaging damage doesnt affect the product, I would let it go. Only a small percentage of Shoppers and customers are there to run a scam. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Maybe I'm missing something . This complaint was posted by a verified customer. I report but I still know they will get away with it. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. Instacart is legitimate, convenient, and safe for shoppers and customers. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. Answer (1 of 4): You have to cancel the order before the time is up to do so. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. I tipped very well and my orders were picked up right away and shopped with real professionalism. Some states require a signature before the alcohol can be delivered. However, you need to report any issues within 14 days of receiving your order. You have up to 4 days after pickup or delivery to self-report an issue with your order. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Youll need to select Receipt, and from there itll show an itemized list of your grocery order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. They can wind up with free groceries or extra money, and the customer ends up with nothing. Some scams are directed at customers, while others primarily affect Shoppers. I also tried opening a second table at the bottom: <spawnabletypes>. Unfortunately, I work full-time like the rest of America and can't be there for it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you selected an item issue, choose the affected item (s). Press J to jump to the feed. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Using bots violates Instacarts terms of service. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. We cant add over-the-counter items through. Also your an awesome human for caring about the shopper! - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. We sometimes earn affiliate links when you click through the affiliate links on our website. 3. Some customers will even go so far as to send pictures of the damaged goods. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. Maybe some of the strawberries inside the container were starting to mold? In my case I'm retired and cannot live on social security. Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. Damaged items. Some Shoppers are victims of phishing scams. It all depends on what youre more comfortable using. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Desired outcome: I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. Additionally, you could get a cancellation fee of up to $15 for canceling your order. The screen will also display a Reorder, Receipt, and Chat History options. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). There are tons of reasons for you to need an Instacart refund. So I had a grocery order, and the shopper did absolutely nothing wrong. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . You get lower service fees and save an average of $7 an order with the service. Instacart delivers over-the-counter medicine for select retailers and markets. Refund and credit amounts vary. Select the issue (s) you experienced and provide any additional information. There are a few concerns for an Instartcart Shopper. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. When youre logged into the Instacart app, youll first need to find the receipt for your order. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. Never again! Common: 2-in x 6-in x 8-ft; Actual . Their only way to get a credit is to make the claim. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. I reported mine. For one, you can only accept one order at a time. You have up to 14 days to report an issue with your order with Instacart. Something like: Pristine: 0.0 - 0.250. As a Shopper, you can earn a side or full-time income working for Instacart. Other bots snap up offers on behalf of the Shopper. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . When that isnt the case, the FTC has laws in placeto protect you. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. I want a refund ASAP of my original order and I want to not hear from this useless company again. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. Instacart makes it easy to order from your favorite stores. None of these fees are disclosed prior to processing payment. Reporting damaged products to receive refund or credit does not affect the shopper. Begin typing to search, use up and down keys to navigate, enter to select. Privacy Policy. 2 yr. ago. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Most people who use the Instacart app utilize it the way it is supposed to be. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. This year its another story as in February, May. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. EBT) arent eligible for credit. However, some Shoppers take advantage and will add on additional items that werent ordered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My account was then overdrawn. Click the 3 horizontal lines in the upper left corner and select Your Orders. Helps to cover some of the IC fees and markup. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. And if I happen to be in the club, do not charge me. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. They don't think about why we shop/deliver for Instacart. In some areas, you can even get alcohol. This was a Publix in Fayetteville, GA. Instacart, great concept, but a huge rip-off. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Once you remove the damaged slat you place it somewhere and get the new ones. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Instacart reserves the right to modify or cancel the Guarantee at any time. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. - Instacart, free membership with hidden fees. In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . If you don't spend a lot with . If you selected an issue under Other issues, choose the specific issue. Why did I ever bother relying on this useless app? When placing an order, customers can indicate their replacement preferences. Green cards cant be scanned and must be manually entered. It really is sad.. To think some people will complain just to get something for free. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. This will detach the slats and you can easily remove them. 97K subscribers in the InstacartShoppers community. Valid forms of . The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item.