With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. User profile for user: Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. PLease see my previous comment for more details. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Connectivity Issue with Hue Bridge and Hue Sync. So, whats causing users to report connection issue after connection issue? With Philips Hues new devices, all is possible. They release a new version constantly, you can see. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. While they both can work together, you dont need one to run the other. Is there a way to force the Apple TV 4K to send Dolby Vision? This is a two-part combo of an app and a new physical device. I have listed six methods for your issues. Is this normal? Yes, *Image on the television? Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Required fields are marked *. Delete Appdata files, it will be repopulated. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Sometimes goes off unexpectedly then has to be synced again. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Philips Hue brings smart lighting to everyday homes. Click the Library shortcut that appears. What if rolling back the upgrade doesnt do the trick? Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? omissions and conduct of any third parties in connection with or related to your use of the site. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Once those devices are good to go, youll need the Hue app. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Is it possible to output Dolby Atmos and Dolby Vision? Aug 20, 2020 9:53 PM in response to i_rina. 3. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. There seems to be an issue of integration with apple TV or a problem on device. He has therefore loved seeing smart homes hit the mainstream. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. For example, HDMI 1 could be the name of your gaming console. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Any help appreciated. Save my name, email, and website in this browser for the next time I comment. jdo_apple. We and our partners use cookies to Store and/or access information on a device. I dont have either of those options visible in my Apple TV settings when Im told that I should. Can Philips Hue Control Other Bulbs or Normal Lights. The gradient strip is definitely a big improvement over using just the light bars. Here I will give some suggestions if you will have some glitches. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. POWER ON AUTOMATICALLY. I will tell you some methods to fix it. Honestly considering a return. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Many technology companies like Philips often release new updates for their hardware or software. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. You are using an out of date browser. Or want to be part of a movie? Press the button on the Hue Bridge. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Press and hold the power button on the Hue sync box. I don't get it. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. So, it would seem I'm the only one having this issue. Then the out/tv from the Sync box runs to the tv. 2- Connecting directly to TV without using Hue Sync Box. The consent submitted will only be used for data processing originating from this website. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Who knows? My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Scroll down and tap on "HomeKit". Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Rollback the version of the Hue Sync App. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. You can try these methods to see if they work. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. I cant think of any big issues. Swipe to the left on where it says "Home" and tap "Remove". I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Press J to jump to the feed. First, download the Hue Sync app for your iPhone, iPad, or Android device. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. ShYnNoK. 5. The Philips Hue . Do Smart Plugs Catch Fire? It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Do You HAVE To Use The Kasa App For Your Kasa Devices? I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Both the new app and the new physical device have some issues that users are currently working out. If possible, we would also recommend updating the Philips Hue TV sync box. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. TV signal drops until I reopen the Hue Sync app. See all the updates weve made to the Hue sync box to improve the surround lighting experience. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. 6. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. I don't seem to have Dolby Atmos though in Netflix? If you are unsure about installation, refer to the manual that came with your Hue sync box. To solve the problem, consider removing and reinstalling the same version again. If you have not created one, you can do so in the Hue app. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. They release a new version constantly, you can seehere. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. This is a pretty glaring problem. I have a 4K Apple TV and a Sonos Arc. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. All you need to do is rollback the version of the Hue Sync app you are using. However, the Hue Sync Box really needs that reliable connection. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Press question mark to learn the rest of the keyboard shortcuts. Aug 25, 2020 7:50 PM in response to jdo_apple. Does Ring Now Offer 24/7 Recordings? But you can rollback the version if you dont want to wait. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Aug 21, 2020 5:09 PM in response to i_rina. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. 7. Great article. No response from them. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Hello just here to say you are my favorite person as this has fixed my issue too!! However for some users, they don't understand the charm in a practical moving watching experience. They work greatmost of the time. Refunds. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. All this fix does is force the Philips Hue app to repopulate its own data files. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Can It Support Both?! Continue holding the BIND and EJECT buttons for 10-15 seconds. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. When the connection is confirmed, tap Search . The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Description. Theres another problem that has to do with how you set up your Hue Sync Box. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. I run my Xbox One X through the the play sync box and it supports. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. All you need to do is set up a new entertainment area on your smartphone. I have also gone through some research and come to some conclusions. With our lights, sensors and switches, you can make your house the brightest home on the block . Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. I press Sync and it starts working but still says no signal detected. However for some users, they dont understand the charm in a practical moving watching experience. You can open it by typing %appdata% in the taskbar. Mine was turning off using HDMI out 2 on my Denon. If you have used theHue Sync App, you may have some common issues with it. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Smart Plugs and Your Home: Is Radiation a Silent Threat? But you should ensure a steady internet connection for your Hue Sync Box. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. I got the same issue. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Im Tristan Perry, the guy behind Smart Home Point. Press and hold the power button on the Hue sync box. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. This guide will tell you why your Hue Sync has connection errors. I am loving mine with the gradient strip as well. ADD UP TO 10 LIGHTS. Hue Bridge required, not included. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Would anything change if you used an Ethernet cable between your router and the Hue bridge? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Is Philips Hue Z-Wave or Zigbee? Everything that happens on scenario 1 happens here. My AVR supports Dolby vision pass through. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Press and hold the option key to reveal a Library folder. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. I am using a DisplayPort to HDMI cable. Hopefully with working files this time around! However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Mine especially has issues with Dolby Vision. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. My Smart Plug Keeps Turning On (or Off) By Itself! any proposed solutions on the community forums. Related Reading: Is Philips Hue Z-Wave or Zigbee? A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Yes, but it only recognizes when it is HDR. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. 9. Apple may provide or recommend responses as a possible solution based on the information This website uses the TMDb API but is not endorsed or certified by TMDb. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Apple TV 4K, Many users tell me that their app would be lost connectivity once per hour. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. When one is found, tap. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. So almost every software or App will release patches for the upgrading. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? It really adds to the experience and may reduce your eye fatigue. Optional: Pair a TV remote to the Hue sync box. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. On your PC, search for %appdata% in the taskbar. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Navigate to the HueSync folder (Roaming or Local). Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Ie. If the apps data files get messed up, the app can start having performance issues. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). 8. Manage Settings Can we ask, have you tried any other configurations? Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Create an account to follow your favorite communities and start taking part in conversations. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Philips Hue Verified account @tweethue. only. For that reason, you should always make sure that the WiFi signal reaching the system is strong. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. New technology and new devices will always have some problems for many users. Enter the password for your Wi-Fi network when prompted. Looks so much better and tidier. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. The No. 2018-2023 Signify Holding. Ive fixed it. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Just a case of waiting for some offers with Black Friday looming. However, how to do if the method doesnt work? Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. In order to try this fix, you need to delete your apps data.