Most NDBs in the period involved the personal information of 100 individuals or fewer (64% of notified breaches). advice on how to contact Australian Government agencies about breaches of identity information such as Medicare number and TFN. A cyber incident targets computer information systems, infrastructures, computer networks or personal computer devices. This personal information should then be stored in a secure document management system and the emails deleted from both the inbox and sent box. Unintended release or publication of personal information as a result of a system fault caused 16 data breaches, while unintended access to personal information as a result of a system fault caused nine data breaches. System faults accounted for 5% of data breaches this reporting period. There was a 3% decrease in the number of data breaches reported to the Office of the Australian Information Commissioner (OAIC) between January and June 2020, compared to the period from July to December 2019. Information relating to an individual’s finances, for example, bank account or credit card numbers. For data source please visit the OAIC Data Breaches Statistics Report . Although a larger proportion of notifications received in May were attributed to human error (39%) than for the overall reporting period (34%), the OAIC has not identified a specific cause for the increase. Malicious or criminal attacks remain the leading cause of data breaches involving personal information in Australia. Note: NDBs may involve one or more kinds of personal information. Health service providers[1] (the health sector) reported 117 data breaches during the reporting period. An unintended action by an individual directly resulting in a data breach, for example inadvertent disclosure caused by sending a document containing personal information to the incorrect recipient. Public sector education providers are bound by State and Territory privacy laws, as applicable. For example, where breaches involve sensitive personal information such as banking details or identity documents such as passports, driver licences or Medicare cards, appropriate recommendations may include requesting a new identity document or asking that an alert be placed on an account. In accordance with the Australian Privacy Amendment made in 2017 to the Privacy Act of 1988, the Office of the Australian Information Commissioner (OAIC) reports statistics on cybersecurity incidents and breaches. Recommendations should include practical steps that are easy for the individuals to take. OAIC report on data breach notifications reveals continuing trends 13 September 2019 During the period of 1 April 2019 to 30 June 2019, a total of 245 eligible data breaches were notified to the OAIC. Chart 9 is a clustered column chart showing the number of notifications of each type of human error, displayed from most to least notifications. Note: This report also contains a correction to data in the July–December 2019 NDB Scheme report published in February 2020. Chart 10 — System fault breakdown — All sectors. Chart 8 is a doughnut chart showing the percentage of notifications of each type of cyber incident, displayed from most to least notifications. [1] A health service provider generally includes any private sector entity that provides a health service within the meaning of s 6FB of the Privacy Act, regardless of annual turnover. From January to June 2020, health service providers reported 115 data breaches, or 22% of the total. Chart 10 is a column chart showing the number of notifications of each type of system fault, displayed from most to least notifications. August 26, 2020 by Dundas Lawyers. A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. Sensitive information, other than health information, as defined in, Compromised or stolen credentials (method unknown), Brute-force attack (compromised credentials). Theft of paperwork or storage devices resulted in 24 notifications. The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) schemeto assist entities and the public to understand the operation of the scheme. Chart 6 — Breaches resulting from malicious or criminal attacks — All sectors, Chart 7 — Malicious or criminal attacks — All sectors. In many of these incidents the malicious actor gained access to personal information stored in email accounts. The number of NDBs reported to the OAIC between 1 January and 30 June 2020 decreased by 3% compared to the previous six months. Effective ICT security requires protecting both hardware and software from misuse, interference, loss, unauthorised access, modification and disclosure. Chart 1 is a line graph showing the number of notifications by month, from July 2018 to June 2020. Chart 11 is a clustered column chart, showing the source of data breaches by the top five industry sectors. More information about the steps entities can take to comply with APP 11 can be found in the OAIC’s Guide to securing personal information. Chart 8 — Cyber incident breakdown — All sectors. During the reporting period, system fault data breaches were predominantly due to either coding errors in web-facing applications which resulted in the unintended release or publication of personal information, or a failure to securely configure web-facing applications which potentially exposed personal information on the internet. The second largest source of NDBs was the finance sector (15%), followed by education (8%), insurance (7%) and legal, accounting and management services (5%). Information that is used to contact an individual, for example, home address, phone number or email address. there is unauthorised access to or unauthorised disclosure of personal information (or the information is lost in circumstances where unauthorised access to, or unauthorised disclosure of, the information is likely to occur), a reasonable person would conclude it is likely to result in serious harm to any of the individuals whose personal information was involved in the data breach, and. This is distinct from ‘identity information’, which refers to information that is used to confirm an individual’s identity, such as passport number, driver licence number or other government identifiers. This should include whether the breach posed a risk of serious harm to affected individuals, the cause or source of the breach, the type of personal information that was accessed or disclosed, and the number of individuals who were at risk of serious harm as a result of the breach. However, in some instances, these explanations highlighted issues with regard to the entity’s information handling and security practices, which in turn raised questions about broader compliance with APPs 1 and 11 regarding the security of personal information. print; print; ZDNet reports the Office of the Australian Information Commissioner has published its quarterly data breach notification report, which showed 62% of the 245 notifications were either malicious or criminal attacks. Given the risk of loss in transit or incorrect delivery, entities using postal or courier services should also consider additional security protections, such as encrypted or password-protected portable media storage. We pay our respects to the people, the cultures and the elders past, present and emerging. A further 14 per cent of all data breaches were attributed to compromised or stolen credentials, which often provided a malicious actor with direct access to personal information stored in the compromised email account. (Under the PCEHR Act 2012, this is termed a ‘notifiable’ data breach.) These frequently contained a significant amount of personal information from a large number of individuals, including sensitive information such as financial and bank account details, tax file numbers and health information. Chart 15 is a clustered column chart showing the type of system fault by top five industry sectors, displayed from most to least total notifications. Chart 4 is a column chart showing the number of notifications of each kind of personal information involved in breaches. Chart 2 — Number of breaches reported under the NDB scheme — All sectors. State and territory health authorities must therefore have clear procedures and plans in place to manage any data breaches in relation to COVID app data. Many cyber incidents in this reporting period appear to have exploited vulnerabilities involving a human factor (such as clicking on a phishing email or disclosing passwords). Sending an email to a group by including all recipient emails addresses in the ‘To’ field, thereby disclosing all recipient email address to all recipients. Personal information sent to the wrong recipient via postal mail, for example, as a result of a transcribing error or wrong address on files. Over a third of data breaches notified during the period involved identity information. The source of any given breach is based on information provided by the reporting entity. : Notifiable Data Breaches Statistics Report: 1 April to 30 June 2019. automated ‘warnings’ requiring the author of an email to confirm the address of the recipient before a message is sent, deleting emails containing personal or sensitive information from both the inbox and sent box and storing relevant documents in a secure document management system. Chart 12 is a panel chart showing the type of malicious or criminal attack by top five industry sectors, displayed from most to least total notifications. Cyber incidents were the largest source of malicious and criminal attacks from July to December 2019. OAIC said that the month of May saw the most data breach notifications than “in any calendar month since the scheme began in February 2018”, with 124 notifications received. A health service provider generally includes any private sector entity that provides a health service within the meaning of s 6FB of the Privacy Act, regardless of annual turnover. The highest number of reported data breaches occurred in November 2019, with 106 notifications ― the most reported in any calendar month since the scheme began in February 2018. Human error remained a major source of breaches, accounting for 176 breaches, while system faults accounted for the remaining 25 breaches notified. The entity will often have to rebuild or recreate its network to understand the extent of the compromise. This is particularly the case when email is used for the transmission of sensitive personal information such as bank account or credit card details, identifying documents (passport or driver licence details), tax file numbers, health and medical information, or other information which could lead to a risk of serious harm if disclosed to the wrong individual. Information that is used to confirm an individual’s identity, such as a passport number, driver’s licence number or other government identifier. Information that is used to confirm an individual’s identity, such as a passport number, driver’s licence number or other government identifier. This included personal information contained as attachments to emails received and sent from the compromised account, or in the cloud storage associated with the account. Consistent with previous NDB statistical reports, notifications made under the My Health Records Act 2012 are not included as they are subject to specific notification requirements set out in that Act. Disclosing personal information verbally without authorisation, for example, calling it out in a waiting room. Similar to the overall trend, a majority of cyber incidents reported by the top five industry sectors between July and December 2019 were linked to phishing or compromised credentials. Nevertheless, many breaches resulting from cyber incidents still included a human element, given the malicious actor often required their target to do something, such as respond to a password request that claimed to be from a legitimate source or service provider. Chart 5 is a doughnut chart showing the source of data breaches, displayed from most to least notifications. ‘Other sensitive information’ (11%) refers to categories of sensitive information as set out in section 6 of the Privacy Act, other than health information as defined in section 6FA. The compromise of account credentials via phishing emails remains one of the most common causes of data breaches across the reporting period, accounting for 15 per cent of all breaches. Chart 1 is a line graph showing the number of notifications by month, from March 2018 to December 2019. An individual’s personal reference number in the tax and superannuation systems, issued by the Australian Taxation Office. Exploiting a software or security weakness to gain access to a system or network, other than by way of phishing, brute-force attack or malware. OAIC Data breach report: insights and tips. For example, while entities notified affected individuals that their email addresses were involved in a data breach, on some occasions they did not advise that other personal information was also involved. Commissioner Angelene Falk said, 'this trend has significant implications for how organisations respond to suspected data breaches … The correct figure was 17%. The message from the OAIC is clear: the OAIC will continue to closely monitor compliance with data breach notification and data security obligations, COVID-19 pandemic or not. The Office of the Australian Information Commissioner (OAIC) – Australia’s statutory agency for privacy and freedom of information – has released its third quarterly report on Australia’s Notifiable Data Breach scheme. Under the Notifiable Data Breach (NDB) scheme an organisation or agency must notify affected individuals and the OAIC about an eligible data breach. The number of NDBs reported to the OAIC between 1 July and 31 December 2019 increased by 19 per cent compared to the previous six months. The proportion of data breaches resulting from human error in both the health and finance sectors was higher than the average across all notifications (32%). There have been multiple instances of incomplete notifications of data breaches where entities may not have fully met their obligations with regard to the content of the notification to individuals affected by a data breach. Unintended access to personal information as a result of a system fault caused 11 data breaches, while unintended release or publication of personal information as a result of a system fault caused 13 data breaches. Ransomware can be installed on a system through a malicious email attachment, a fraudulent software download or by visiting a malicious webpage. It applies to agencies and organisations who are covered by the Privacy Act 1988 and are required to take reasonable steps to secure personal information. This figure is down 3% from 532 in the previous six months, but up 16% on the 447 notifications received during the period January-June 2019. The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) scheme to assist entities and the public to understand the operation of the scheme. [3] This sector includes private education providers only, as APP entities. It compares the January to June 2020 period against July to December 2019. A key requirement of the NDB scheme is that entities experiencing an eligible data breach must provide affected individuals with a description of the data breach and the kind of information involved, along with recommendations about the steps that individuals should take in response to the breach. Now that the scheme is well established as an effective reporting mechanism, this six-monthly report will continue to track the leading causes and sources of data breaches. How to access Australian Government information, Unauthorised disclosure (failure to redact), Unauthorised disclosure (unintended release or publication). For the bands 1,000,001 to 10,000,000 and 10,000,001 or more, these figures reflect the number of individuals worldwide whose personal information was compromised in these data breaches, not only individuals in Australia, as estimated by the notifying entities. Malicious or criminal attacks caused 40% of data breaches reported by the health sector (46 notifications), while 57% resulted from human error (65 notifications). An attack that relies heavily on human interaction to manipulate people into breaking normal security procedures and best practices in order to gain access to systems, networks or physical locations. Chart 5 is a doughnut chart showing the source of data breaches, displayed from most to least notifications. The report … Email is an important method of communication between individuals and businesses. If an entity is aware that there are reasonable grounds to believe that there has been an eligible data breach, they must notify affected individuals and the OAIC as soon as practicable. The OAIC’s data breach response flowchart illustrates the steps that should be taken in assessing and responding to an eligible data breach. The report contains a number of key findings, one of which is the increase in notified data breaches caused by ransomware attacks and impersonation: the number of data breach notifications attributed to ransomware increased by 150% compared to the previous reporting period. Unauthorised disclosure of personal information in a written format, including paper documents or online. Key statistics — 245 notifications: 34% human error, 62% malicious or criminal attacks and 4% system faults. This section compares notifications made under the NDB scheme by the five industry sectors that made the most notifications in the reporting period (top five industry sectors). Four of the top five sectors notified at least one breach resulting from a system fault. A type of malicious software designed to block access to data or a computer system until a sum of money is paid or other conditions are met. ‘Unknown’ includes notifications by entities with ongoing investigations at the time of this report. Chart 10 is a clustered column chart showing the number of notifications of each type of system fault, displayed from most to least notifications. Almost a third of data breaches notified between July and December 2019 involved identity information. Under this scheme, a notifiable data breach is any breach … The Office of the Australian Information Commissioner (OAIC) has published their report on notifications received by them under the Notifiable Data Breaches (NDB) scheme between 1 January 2020 and 30 June 2020. ‘Other sensitive information’ (7 per cent) refers to categories of sensitive information as set out in section 6 of the Privacy Act, other than health information as defined in section 6FA. From July to December 2019, health service providers reported 117 data breaches, or 22 per cent of all data breaches in the period. Chart 6 — Breaches resulting from malicious or criminal attacks — All sectors, Chart 7 — Malicious or criminal attacks — All sectors. Examples include sending personal information to the wrong recipient via email (39% of data breaches resulting from human error), unintended release or publication of personal information (16%) and sending personal information to the wrong recipient via post (12%). Entities are expected to be aware of their obligations under the NDB scheme and under APP 11. The OAIC received 218 notifications under this category, with phishing, malware, ransomware, brute-force attack and compromised or stolen credentials the main source of the data breaches. This report captures notifications made under the NDB scheme for the period from 1 July 2019 to 31 December 2019. If an entity does not have a clear understanding of the types of information it retains and where it stores it, not only will the entity find it difficult to meet its obligations under the NDB scheme if a data breach occurs, it may also be in breach of the requirements of Australian Privacy Principles 1 and 11 (APPs). Chart 2 is a stacked column chart showing number of notifications by month, from January to June 2020. If you would like to provide more feedback, please email us at websitefeedback@oaic.gov.au. This chart breaks down the kinds of breaches identified as ‘system fault’ breaches by the top five industry sectors in the reporting period. In 63 instances (12% of all notifications) the entity took longer than 60 days to complete their assessment and notify the OAIC, and in 25 instances (5%) took more than 121 days. Chart 13 — Cyber incident breakdown — Top five industry sectors, Chart 14 — Human error breakdown — Top five industry sectors. Source of breach categories are defined in the glossary at the end of this report. Entities reporting a data breach are required to provide practical guidance to affected individuals. It is critical that entities who collect and retain personal information — including the information of clients, customers, business partners, employees and contractors — fully understand how and where this information is stored on their network. Where data breaches affect multiple … Australian Data Breaches… A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. From January to June 2020, the number of data breach notifications attributed to ransomware attacks increased by more than 150% compared to the previous six months — increasing from 13 to 33. Multiple notifications failed to include recommendations about the steps that individuals should take in response to the breach. An attack in which the target is contacted by email or text message by someone posing as a legitimate institution to lure individuals into providing personal information, sensitive information or passwords. A business or technology process error not caused by direct human error. Contact information remains the most common type of personal information involved in a data breach. From July to December 2019, almost a third of all data breaches reported related to breaches caused by human error (170 notifications). Chart 2 — Number of breaches reported under the NDB scheme — All sectors. The malicious actor behind the attack then demands a sum of money be paid for the decryption key. Chart 15 — System fault breakdown — Top five industry sectors. Report a data breach When an organisation or agency the Privacy Act 1988 covers has reasonable grounds to believe an eligible data breach has occurred, they must promptly notify any individual at risk of serious harm. Personal information sent to the wrong recipient via postal mail, for example, as a result of a transcribing error or wrong address on files. Chart 8 is a doughnut chart showing the percentage of notifications of each type of cyber incident, displayed from most to least notifications. They should also consider network segmentation, additional access controls and encryption to reduce the risk of personal or commercial information being exposed by a ransomware attack. The OAIC received 230 notifications under this category, with phishing, malware, ransomware, brute-force attack and compromised or stolen credentials the main source of the data breaches. [1] A health service provider generally includes any private sector entity that provides a health service within the meaning of s 6FB of the Privacy Act, regardless of annual turnover. The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) scheme to assist entities and the public to understand the operation of the scheme. However, in a significant number of cyber incidents (74 notifications) the entity experiencing the breach was unable to identify how the malicious actor obtained the compromised credentials. Note: NDBs may involve one or more kinds of personal information. The malicious actors were then able to exploit this access in two ways: In this context, the use of email applications and services for the primary storage of significant quantities of personal information makes it easier for malicious actors to gain access to sensitive personal information that can be exploited for criminal gain. It can be difficult, time consuming and expensive for an entity to investigate the extent of malicious actor access to its data. This can also make it difficult for a forensic investigation of the breach to determine the full extent of the information that was compromised where the email account lacks audit and access logging. However, certain kinds of breaches can affect larger numbers of people. Malicious or criminal attacks are defined as attacks that are deliberately crafted to exploit known vulnerabilities for financial or other gain. Theft of paperwork or data storage device. Personal information sent to the wrong recipient via channels other than email, fax or mail, for example, delivery by hand or uploading to web portal. Many cyber incidents in this reporting period appear to have exploited vulnerabilities involving a human factor, such as clicking on a phishing email or disclosing passwords. Source of breach categories are defined in the glossary at the end of this report. [3] This sector includes private education providers only, as APP entities. Chart 12 is a panel chart showing the type of malicious or criminal attack by top five industry sectors. Webinar: Notifiable Data Breaches scheme RACGP and OAIC eHealth webinar What GPs and their teams need to know about the NDB scheme Webinar: Preparing for the Notifiable Data Breaches scheme Failure to effectively remove or de-identify personal information from a record before disclosing it. Chart 15 is a clustered column chart showing the type of system fault by top five industry sectors. This report captures notifications made under the NDB scheme for … Chart 5 — Source of data breaches — All sectors. We pay our respects to the people, the cultures and the elders past, present and emerging. Personal information sent to the wrong recipient via facsimile machine, for example, as a result of fax number incorrectly entered or wrong fax number on file. The most common method of obtaining compromised credentials by malicious actors was through phishing (78 notifications). 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