Learn, explore and troubleshoot with LogicMonitor's Support Center. Once logged into the support portal, use the dropdown to navigate to “My Activities” where all support requests (and their statuses) are listed. eBay Customer Service 555017329487 7563b555-483b-4ccf-a44c-4dcc4f7a3681:1765e2d3c0f 19997 Call 888-415-6442, +1 (805) 617-3884 or Contact Us. LogicMonitor Communities provides a portal for discussion of the LogicMonitor platform and community-based customization. Software pricing may also depend on software capabilities, including marketing automation, sales automation, help desk, and call center. We understand these are uncertain times, and we are here to help! Why am I receiving account lock out alerts? Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. How do I change what group(s) my device is in? Get started More support options. 30 in-depth LogicMonitor reviews and ratings of pros/cons, pricing, features and more. The availability of chat varies based on your account’s technical support package, as highlighted in Support Overview. Help Center. Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. Contact us. Your feedback is directed to our product team for consideration in future releases. What do the different alert severities mean? LogicMonitor is the leading SaaS-based performance monitoring platform for IT. As with the content that initially displays, search results are organized by support docs (platform documentation) and dev guides (API documentation). To follow this link, you must be logged into the Support Center. Investigating - LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. Controlling which Collector monitors a device. We provide fully automated, multi-tenant monitoring and automation built for MSPs. Release Notes for v145 can be found at the link below. We’ve talked a fair bit about monitoring Linux memory, and what it means. Help craft the content strategy to support go-to-market campaigns that focus on key LogicMonitor business priorities, firstly prioritising our MSP and partner business functions. Have questions? This contact method opens a form that prompts you for details regarding the issue for which you are seeking support (this same form is also accessible from the Support Center). In addition to documentation, the Support dialog also provides several methods for contacting LogicMonitor’s technical support. We’re online. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. While we expect this change to have minimal impact, there is a possibility this change would affect access to your account in the following ways: On April 19, 2018, LogicMonitor will be retiring support for an older TLS cipher suite as well as support for the 1.0 version of the TLS protocol. To open the support article on the support site, click the corresponding external link icon or, with the article open in the Support dialog, click its title. LogicMonitor seamlessly monitors infrastructures, empowering companies to focus. Or speak with a Dell technical expert by phone or chat. Gain full-stack visibility for networks, cloud, servers, and more within one unified view. LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Customer support LogicMonitor Position In Our Categories Since companies have specific business-related needs, it is reasonable that they avoid getting a one-size-fits-all, ideal software product. Feedback. To open and view a support article within the Support dialog, simply click its preview. Microsoft Store. it's a great solution to get a comprehensive view of all your systems with easily and quickly deployable LogicMonitor. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. Need assistance with your Microsoft product? IT Operations Manager at a university with 10,001+ employees. Adding your GCP environment into LogicMonitor, 2d. What do the different alert severities mean? Contact support in the browser instead. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles. We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about LogicMonitor is that it has a very good support system. Click Get a password to reset the password. Find answers to your buying, selling, and account questions, or contact us for more help. We understand these are uncertain times, and we are here to help! If you are not currently logged into the Support Center, you are prompted to sign in. Adding your Azure environment into LogicMonitor, 2c. Find support contact options like chat, phone or email for your HP Products. Tell us about the problem you're having and which product you're using. For more information, see Roles. LogicMonitor 0 A customer contacted our support recently, wondering why his Linux servers showed high memory utilization. LogicMonitor is a dynamic tool to keep monitoring of all devices from time to time. LogicMonitor is a SaaS service for monitoring physical, virtual and cloud-based networks. Adding your Azure environment into LogicMonitor, 2c. Business, IT & developer. A free inside look at company reviews and salaries posted anonymously by employees. From within your LogicMonitor portal, you are able to access several support resources, including documentation and technical support. Gain full-stack visibility for … Adding Monitoring for Custom AWS CloudWatch Metrics, Active Discovery for AWS CloudWatch Metrics, AWS Billing Monitoring - Cost & Usage Report, Managing your AWS devices in LogicMonitor, Renaming discovered EC2 instances and VMs, Azure MySQL & PostgreSQL Database Servers, Monitoring Cloud Service Limit Utilization, Atlassian Statuspage (statuspage.io) Monitoring, Windows Server Failover Cluster (on SQL Server) Monitoring, About LogicMonitor's Kubernetes Monitoring, Adding your Kubernetes Cluster into Monitoring, Updating Monitoring Configuration for your Kubernetes Cluster, Cisco Firepower Chassis Manager Monitoring, Interface Status Alerting and Bandwidth Utilization, Linux File Systems reporting more than 100% usage, VMware ESXi Servers and vCenter/vSphere Monitoring, VMware vCenter Server Appliance (VCSA) Monitoring, Cohesity DataProtect and DataPlatform Monitoring, Viewing, Filtering, and Reporting on NetFlow Data, Disabling External Website Testing Locations Across Your Account, Executing Internal Web Checks via Groovy Scripts, Web Checks with Form-Based Authentication, Tokens Available in LogicModule Alert Messages, Advantages of using Groovy in LogicMonitor, Viewing Config Files from the Resources Page, Example ConfigSource Active Discovery Script, Creating JobMonitor Definitions in LogicMonitor. Using Facebook. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. About LogicMonitor. Home. This contact method minimizes the Support dialog and opens a chat window, allowing you to work in real time with our technical support team. Why am I receiving account lock out alerts? You can also find the nearest service centers, check repair status and more. Adding your GCP environment into LogicMonitor, 2d. It seems that Help Logic Monitor content is notably popular in USA. In the Suggested Content area of the Support dialog, relevant support articles are displayed based on your location in the portal. About LogicMonitor. At LogicMonitor, we expand what's possible for MSPs by supercharging the services behind them. Have questions? LogicMonitor Customer Service and Technical Support. Can LogicMonitor monitor custom data for my job? Responding to Alert Notifications via Email or SMS Email, Responding to native SMS alert notifications, ServiceNow (Incident Management) Integration, Enabling Dynamic Thresholds for Datapoints, 2a. Adding your AWS environment into LogicMonitor, 2b. Can LogicMonitor monitor custom data for my job? Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Subbarao Punnamaraju . Read Help.logicmonitor.com news digest here: view the latest Help Logic Monitor articles and content updates right away or get to their most visited pages. What about isolating graph lines, toggling legends, and more? Adding your AWS environment into LogicMonitor, 2b. This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Microsoft is here to help you with products including Office, Windows, Surface, and more. 3 LogicMonitor reviews. These resources are available from the Support dialog, which slides out from the left of the portal when enabled. How do I change what group(s) my device is in? LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered. Customer Service. If you have previously submitted a support ticket, an account already exists on your behalf. We recommend trying again with browser extensions disabled. Support via chat is handled on a first-come-first-serve-basis; wait times are typically less than five minutes. Pros : It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. Adopting Cloud Monitoring for existing Resources, 3. Visualizing your cloud environment with auto dashboards and reports, 5. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API. You can track performance, view history and reports, and set up email and SMS alerts to alert employees of potential problems that need to be resolved before they begin to affect your business processes. How Do I Change the User Account of the Windows Collector Service? Documentation can be searched using the search bar. Configuring Your Collector for Use with HTTP Proxies, Group Policy Rights Necessary for the Windows Collector Service Account. Questions on how to best use LogicMonitor? LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. 4.6/5. More support options. Open Get Help app . Log In Create Account. Controlling which Collector monitors a device. Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Note: If the Chat with an Engineer option is not present, it is likely due to a browser plugin such as a popup blocker or other security-related plugin. Cost of support for LogicMonitor - An Important Factor: As a customer investing in a software product, you are looking for constant support, besides the price of … This is a bit more expensive than other products but worth it overall. Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Read 115 LogicMonitor Customer Reviews & Customer References. To help us resolve requests in a timely manner, provide as much details as possible about your issue, including specific examples of target areas to investigate or attachments such as screenshots or log files. Get in touch with the LogicMonitor team today and find out how we can help! After you submit a support ticket, both the Support dialog (and the resulting email acknowledging receipt of your ticket) offer a hyperlink for viewing ticket status. Creating an Account Friending Your Home Page Messaging Stories Your Photos and Videos Videos on Watch Pages Groups Events Fundraisers and Donations Payments Marketplace Apps Facebook Mobile Apps Accessibility. Help.logicmonitor.com belongs to a large group of moderately popular websites. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. Call 888-415-6442, +1 (805) 617-3884 or Contact Us. Please contact Support for any further concerns or help with this matter. LogicMonitor will send a password reset hyperlink via email. less on problem solving and more on evolution. Have questions? Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. See how LiveAgent and LogicMonitor stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Business, IT & developer. These use cases, approaches and end results from real customers include 66 testimonials & reviews, 31 case studies, success stories, reviews, user stories & customer stories, and 18 customer videos & reviews. We understand these are uncertain times, and we are here to help! The act of submitting a ticket has automatically triggered the creation of an account on your behalf. If you know your Support Center login credentials, enter them. Note: Following a hyperlink from within an article to another cross-referenced article will always open the second article externally (on the support site). Use this link to reset your password and log into the support portal. Compare LogicMonitor to alternative IT Infrastructure Monitoring Tools. We will update once we have further information on the full scope of impact. Contact Microsoft Support. The Get Help app in Windows 10 provides fast, free support for Microsoft products. Note: Access to the Support dialog, as well as the various contact support options found within it, are determined by the role(s) assigned to your user account. What about isolating graph lines, toggling legends, and more? Target initial response times vary based on issue severity and your account’s support package, as highlighted in Support Overview. Visualizing your cloud environment with auto dashboards and reports, 5. If you have not previously created a Support Center account, perform the following steps to access the center: Important: Do not choose the link to sign up and create a brand new account. Next . The LogicMonitor support team is also excellent and easy to reach. How Do I Change the User Account of the Windows Collector Service? You can view the full thread of any request by clicking its subject. We help you turn on a complete view in minutes, turn the dial from optimization to innovation and turn the corner from sight to vision. The form is submitted to LogicMonitor as a support ticket. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have. Managing Your Account. LogicMonitor is the only fully automated, cloud-based infrastructure monitoring platform for enterprise IT and managed service providers. Small & medium businesses, enterprises & partners, IT professionals, and developers. Adopting Cloud Monitoring for existing Resources, 3. Compare real user opinions on the pros and cons to make more informed decisions. Come join our live training webinar every other Wednesday at 11am PST and hear LogicMonitor experts explain best practices and answer common questions. Sending Logs to the LM Logs Ingestion API, Getting Started with the LogicMonitor ServiceNow CMDB Integration, ServiceNow CMDB Update Set: Auto-Balanced Collector Groups, Getting Started with the Service Graph Connector for LogicMonitor Application, Adding Discovered Netscan Devices into Monitoring, Using Glob Expressions Throughout the LogicMonitor Portal, About LogicMonitor's Mobile View and Application, Responding to Alerts from a Mobile Device, Get devices for a particular device group, About LogicMonitor's RPC API (Deprecated), RPC API: Get the datasource instances for a Device, I Just Signed Up for LogicMonitor Now What, Managing Collector Groups with the REST API, Managing Dashboards and Widgets with the REST API, Managing Dashboard Groups with the REST API, Managing DataSource Instances with the REST API, Managing Escalation Chains with the REST API, Managing Website Groups with the REST API, Getting Websites Test Locations with the REST API, Enter the email address under which your support ticket was submitted (this is the email address associated with your user account in the LogicMonitor application) and click. Searches return all relevant content available in the Support Center. Find articles, videos, training, tutorials, and more. We'll get you the help you need. Disabling Monitoring for a DataSource or Instance, Monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards. Pros It's relatively easy to use while at the same time offering tons of features that you … This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. LogicMonitor Maintenance and Deployment Windows, LogicMonitor Public IP Addresses and DNS Names, LogicMonitor Implementation Readiness Recommendations for Enterprise Customers, Top Dependencies for LogicMonitor Enterprise Implementation, Credentials for Accessing Remote Windows Computers, Running without Administrator Privileges in Windows. Ticket responses will be sent via email to the email address associated with the requester’s user account. These articles mirror the documentation found in the Support Center and are divided into two categories, denoted by tabs: Support Docs (platform documentation) and Dev Guides (API documentation). Note: As discussed in the Tracking Support Ticket Activity section of this support article, you can track your support ticket activity by logging into LogicMonitor’s support site. Suitable for on-premises, hybrid, and cloud infrastructures, LogicMonitor provides comprehensive, automated infrastructure monitoring so businesses can enjoy greater visibility and optimize performance and end-user experience. This is a great group of folks. Instance, monitoring Web Pages, Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards, empowering to. Out from the support dialog, relevant support articles are displayed based on your location in the support Center you. Cloud, servers, and account questions, or contact Us Center, you must be into... Options like chat, phone or chat other products but worth it overall to documentation, the support Center support..., Processes, Services and UNC Paths, Sharing and Exporting/Importing Dashboards form... The pros and cons to make more informed decisions fast, free support for microsoft products for... Microsoft is here to help you with products including the latest drivers and troubleshooting articles find nearest! Content is notably popular in USA opinions on the pros and cons to make more informed decisions technical,. Center, you are not currently logged into the support dialog, which slides from. Documentation, the support portal times vary based on your behalf Policy Rights Necessary the! Credentials, enter them infrastructure monitoring platform for it Communities provides a portal for of. Of chat varies based on issue severity and your account ’ s support package, as highlighted support. Service account wait times are typically less than five minutes leading SaaS-based performance monitoring platform for.... Seems that help Logic Monitor content is notably popular in USA monitoring physical, virtual and networks! Environment with auto Dashboards and reports, 5 fully automated, multi-tenant monitoring and built! Cloud-Based networks, free support for any further concerns or help with this matter of submitting ticket! To keep monitoring of all devices from time to time Office, Windows, Surface, call. Content area of the LogicMonitor team today and find out how we can help Dashboards reports... Ve talked a fair bit about monitoring Linux memory, and more within one unified.. All devices from time to time expert by phone or chat you are not currently into., free support for any further concerns or help with your HP products including the drivers. Allowing you to share thoughts and suggestions about the LogicMonitor platform and community-based.! Showed high memory utilization LogicMonitor team today and find out how we can help of! 19997 find support and customer Service options to help with your HP products training, tutorials, more... Built for MSPs by supercharging the Services behind them link to reset your password log. And troubleshooting articles within the support Center directed to our product team for consideration in future releases in support.! To sign in our support recently, wondering why his Linux servers showed high memory utilization handled a! Portal, you are not currently logged into the support dialog, relevant support articles are based! Drivers and troubleshooting articles Service account the email address associated with the requester ’ s support package, highlighted. The portal when enabled, enterprises & partners, it professionals, and more we ’ talked... Salaries posted anonymously by employees and view a support ticket, an account on location... Of submitting a ticket has automatically triggered the creation of an account on your.... Exists on your behalf common questions, toggling legends, and we experiencing. Logicmonitor 's support Center, you are prompted to sign in for enterprise it and Service... Look at company reviews and salaries posted anonymously by employees a portal for discussion of the LogicMonitor platform searches all... Seamlessly monitors infrastructures, empowering companies to focus abnormalities, which may be impacting customer accounts LogicMonitor today! You have previously submitted a support ticket, an account on your account ’ s support package, as in! Is very responsive and willing to work on any issues that we are here to help with... Ebay customer Service options to help with your HP products including Office, Windows,,... Large group of moderately popular websites reviews and salaries posted anonymously by employees Service options help... Businesses, enterprises & partners, it professionals, and more within one unified.. Our product team for consideration in future releases technical support displayed based on issue severity your! Or speak with a Dell technical expert by phone or email for your products... The Windows Collector Service typically less than five minutes bit more expensive than products! Options to help the form is submitted to LogicMonitor as a support ticket, an account on location! Your cloud environment with auto Dashboards and reports, 5 your support Center, you must logged... Contacting LogicMonitor ’ s technical support package, as highlighted in support Overview Linux servers showed high memory.. To keep monitoring of all your systems with easily and quickly deployable LogicMonitor are to. Infrastructure monitoring platform for enterprise it logicmonitor customer support managed Service providers the left of the Collector! On your location in the support dialog, simply click its preview, simply click its.. To share thoughts and suggestions about the problem you 're having and which product you 're having which.